Frequently Asked Questions

Once you register in our Galaxy, you get a specific Client ID and that together with your order instructions are the only two things visible for our writers. We take privacy very seriously and understand that you expect us to. Our support agents are the only ones who have some access to the information you provide in order to be able to contact you with any questions regarding your order and payment or when you order our VIP customer service extra. Take a look at our Privacy Policy for any questions you may have.

Yes, we do! We can complete a top-notch paper on time whether it’s an academic, business, or individual writing. If your order seems complicated, place a free inquiry and we will let you know within just 10 minutes if there’s an available writer and what the exact price for your order is.

Sorry, no! We never complete assignments that require us to log into any accounts.

Unfortunately, the pay-after-delivery option is not available. We specialize in the delivery of pre-paid writing services. Therefore, we have to reimburse the writers for their works in advance.

Yes! They are included in the total cost of the order. No extra payment needed!

By ordering the VIP customer service extra your order gets a top priority for our team. A specific team of VIP Client Managers, the best of our support team monitor your order and you also receive SMSnotifications about any updates directly to your phone.

Head to the order form on our website and fill it in with as many details as possible. Fill out all the necessary fields to proceed to secure payment.

We will immediately start searching for the best writer in your field of study once you make a payment for the order because our services are pre-paid. When the writer is assigned, you will see the status bar indicate “Writer assigned” in your control panel.

After filling up the order form, you can use your Personal Control Panel to communicate with your writer. The communication presupposes high-speed delivery of messages and files. In fact, it is highly recommended supplying a writer with as many details about the assignment as possible. The system allows you to attach up to 20 MB of files in the most popular formats. If you are experiencing difficulties with adding a file to your message, please contact our Customer Support team via instant chat. Alternatively, send the additional materials directly at our mail. Don’t forget to indicate your order number in the ‘subject’ field.

Before a writer is assigned to your order, you can change your instructions. Just contact our customer support. After you made a payment for your order and the writer started working on it, you will not be able to make any changes to it yourself. The writer could already do some part of the work, which may cause some difficulties. You can contact our managers and ask to help you change your order instructions, which is the safest way.

Sure! You can do it on the order page of your control panel or ask our support agents to do it for you.

Your paper will be ready and uploaded to your control panel by the deadline you indicate while placing your order. In case you need the paper earlier or later, you can update your deadline by contacting our support agents. We try to deliver the paper a bit before the deadline, so that you have enough time to review it and ask for any changes if needed.

When your paper is ready, we will upload it to your Control Panel. Once you are happy with it, you can approve the order and download the final paper in doc/docs/ppt/pptx/csv or any specific format that you indicated when placing the order.

Please contact our support agents by chat or phone right away. Perhaps the writer has already uploaded your work and it is just not yet visible for you. In case your writer is late, which happens rarely, we will contact him/her right away and let you know when we will be able to upload the paper for you. If at this point you no longer need the paper, you qualify for a 100% refund.

The price starts from just $10 per page. The initial cost may change depending on the following factors: academic level, type of work, number of pages/slides, subject, and urgency. Also, our extras like TOP writer, VIP service, Abstract page, and others may increase the price as they are available at an additional cost. However, you can save with our flexible Loyalty program, which gives back up to 15% from the sum that is paid for order with real money and a referral program that can actually help you earn money with us.

You can save with us in two ways – with a one-time discount or Loyalty program. We have 5% and 10% discounts for orders over $500 and $1000 accordingly. However, with the credits received from your previous orders you can save even more – 5%-15% depending on the number of pages. You can also get a our discount code through email promotions and our social media pages.

Our professional team of experienced writers who will work on your order exists to ensure that nothing goes wrong. In case you decide that some changes are required, we will be more than glad to offer you three free revisions. In the off chance something goes wrong with your order, we act in accordance with our Money Back Guarantee policy, which provides you with the comfort of knowing that you can get 100% of your money back. However, our dedication to customer satisfaction and loyalty helps to ensure that you will always be satisfied with the quality of our services. To find out the specifics of our refund and revision policies, go to the Money Back Guarantee and Revision Policy pages.

Absolutely! We never support plagiarism and you will never see it in your work because our writers complete each paper from scratch. Any materials used for the orders are properly cited and referenced. Plus, quality assurance department scan each work with two plagiarism checkers before sending it to you. You can see official proof by adding our Plagiarism report extra to your order.

If, for some reason, you find a discrepancy between the delivered service and your quality expectations, you can always expect a free revision to reconcile the difference. The number of free revisions is limited to three according to our Revision Policy, where you can find all necessary information on this point.

Of course! Our writers regularly complete orders in APA, MLA, Chicago, Harvard, and Turabian formatting styles. Even in case you need any specific type of format that the writer needs to follow, just send it in and our professional will create your order according to it.

Our freelance writers come from all walks of life and are primarily from English-speaking countries such as the United States of America, Great Britain, New Zealand, Canada, and Australia. All of them hold either, BA, MA, or PhD degrees in their respective fields of specialty. To be certain that we are dealing with real professionals, all writers have passed a series of rigorous tests, including grammar, writing, and lexical ones.

You have a chance to choose from four possible types of writers for your paper: “Basic writer”, “TOP writer”, “My previous writer” or "Advanced writer". To be sure that one of our best and most experienced writers will work on your paper, you should choose "TOP writer" in the order form. Our hiring practices help to ensure that all of your papers will be written by real professionals regardless of the choice of a writer. Nonetheless, by selecting the TOP writer option you will get a chance to cooperate with one of our best employees.

Definitely! You can ask for any of your previous writers to complete any order with a deadline of 24 hours or more. We can also try contacting the requested writer on a shorter deadline, but cannot guarantee that he will be able to drop everything and start working on it. You can also choose among our Advanced or TOP writers by adding the corresponding extra to your order.

To guarantee that you and your writer are on the same page, we’ve created an intuitive messaging system. Just log in to your account at Paperhelp.org and use the Messages section under your order to send a direct message to either Customer Support Representatives or to the writer. For safety reasons, it is not allowed to communicate with the writer via email or phone.